> ## Documentation Index
> Fetch the complete documentation index at: https://api.lawtte.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> What to check when the connector will not connect, or a call is refused.

<AccordionGroup>
  <Accordion title="Claude cannot connect to the server" icon="plug">
    Confirm the address is exactly `https://www.lawtte.ai/api/mcp`, with the
    advanced settings left empty. Custom connectors must be available on your Claude
    plan.
  </Accordion>

  <Accordion title="Connected, but no tools appear" icon="wrench">
    The connector only serves Studio accounts. On **Dashboard → Connect**, check that
    your account has a purchased calling number, an active receptionist that is not
    paused, and the objective-calling agent enabled. If any of those is missing,
    Lawtte authenticates you but exposes nothing.
  </Accordion>

  <Accordion title="Authentication temporarily unavailable" icon="triangle-exclamation">
    Key checks and dialing fail closed when the credential store is unreachable.
    This is transient — retry in a minute. It never silently places a call.
  </Accordion>

  <Accordion title="A call was blocked" icon="ban">
    The reason comes back in the tool result: the number is on your Do Not Call
    list, it was already called within two hours, the firm hit 50 calls today, it is
    outside 9:00 a.m.–8:00 p.m. in the recipient's time zone, or the time zone could
    not be determined from the area code.
  </Accordion>

  <Accordion title="The result still says in_progress" icon="hourglass">
    Outcomes are written when the post-call webhook arrives, a moment after the call
    ends. Ask again shortly, or use `list_calls` to see the current state.
  </Accordion>

  <Accordion title="Calls come from the wrong number" icon="phone">
    The caller ID is the Studio agent approved at sign-in. Pick a different agent on
    **Dashboard → Connect**, then reconnect the connector in Claude.
  </Accordion>
</AccordionGroup>

Still stuck? Email [contact@lawtte.ai](mailto:contact@lawtte.ai) with your firm slug and the
`call_id`, if there is one.


## Related topics

- [Book consultations on your calendar](/studio/calendar.md)