> ## Documentation Index
> Fetch the complete documentation index at: https://api.lawtte.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Her intake questions
> How to add, remove, reorder, and reword the questions your AI receptionist asks new clients — and how to control whether she always asks, asks when relevant, or only asks under a condition.
Lawtte pre-fills a real intake list for every practice area you take. You don't start
from a blank page — you edit a list that already looks like your firm's.
Find it in the builder at the **intake** step, or later in
**Dashboard → Agent → What she asks new clients**.
## How she asks (this matters more than the list)
The caller talks first → she confirms what she heard → she asks only what's still
missing. If something's urgent, she skips the rest of the list and connects them.
Four behaviors you get for free, on every call:
1. **The caller leads.** She pulls what they already said out of their own words and
never re-asks it.
2. **Urgency interrupts intake.** Someone detained, a hearing tomorrow, a protective
order, a safety concern — she gets just enough to route the call and hands it off.
3. **The callback number comes second**, right after the name, with the reason said
out loud: *"in case we get cut off."*
4. **She stays inside the guardrails.** No legal advice, no fee quotes, no promises
about outcomes, nothing that implies an attorney–client relationship, 911 for
emergencies, and she reads contact details back to confirm them.
## Reading one question
Each row shows four things:
| What you see | What it means |
| ---------------------------- | -------------------------------------------------------------------------- |
| **Their name** 🔒 | The label. A lock means it can't be switched off. |
| Who's calling | **What she learns** — the goal, in plain words. This is the part you edit. |
| So you know who to call back | Why it matters to your team. |
| Asked: Always | How firmly she asks. Click it to change. |
| ▸ How she might ask it | An example of the spoken line. She varies her wording naturally. |
Edit **what she learns**, not a script. She phrases the question herself, in the
caller's language, in the flow of the conversation. Telling her the goal produces a
better call than handing her a sentence to read.
## The three ask modes
Click the **Asked:** line to cycle through them.
She must learn it before the call ends. Use sparingly — six or seven "always"
questions is a natural call; fifteen is an interrogation.
She asks if the conversation goes there naturally. Good for email, referral
source, and best time to call back.
Conditional. You write the condition — "only if there's already a case filed",
"only if the story suggests they were working." Editable on the row.
## What's in every list
Four questions open and close every practice area's list, because every firm needs them:
| Position | Question | Asked |
| -------- | ----------------------------------------------------- | ---------------- |
| 1 🔒 | Their name | Always |
| 2 🔒 | Best number to reach them | Always |
| 3 | What's going on *(your practice area's own question)* | Always |
| … | Already have a lawyer | When it comes up |
| … | How they found you | When it comes up |
| … | Best time to reach them | When it comes up |
| Last | Email | When it comes up |
Everything between position 3 and the closing four is specific to the practice area.
## What's in a practice-area list
A few examples of what she comes pre-loaded with, so you can see the level of detail:
What's going on (divorce, custody, support, paternity, modification, prenup) ·
whether they've been served or have a deadline · safety and protective orders ·
children and ages *(only if custody, support, divorce, or paternity)* · the other
party's name for your conflict check · anything already filed and which county ·
whether the other side has a lawyer · what they're hoping for.
Routing triggers: a hearing or response deadline inside 48 hours, a TRO, or a
caller who doesn't feel safe.
What happened · when and where · who was hurt · injuries and whether they've been
seen by a doctor · who was at fault and whether there's a police report · whether
an insurer has already called or taken a statement · whether they were working at
the time *(workers' comp fork)* · whether another firm already reviewed it.
She probes by type: car, rideshare, slip-and-fall, severe injury, government
vehicle or property.
What's wrong with the vehicle · year, make, model, mileage · bought or leased,
new or used, which dealer, which **state** · whether repairs were under
manufacturer warranty · how many repair attempts and days out of service.
Immigration, Criminal Defense, and your own custom areas each come with their own
list built the same way.
## Editing the list
Uncheck anything your firm doesn't need. Locked rows (name, callback number)
stay.
Drag a row, or use the up/down arrows. Order is the order she'll work through
them, so put what your team needs most near the top.
Type over it in your own language. "Which county the case is in" is a better
instruction than a full sentence.
**Add a question** — up to 30 per practice area. Give it a label, say what she
should learn, and pick an ask mode.
Custom rows can be deleted outright. Built-in rows switch off instead, so you can
put them back.
## Conflict checks
A checkbox on the same step:
> **Conflict checks** — want her to get the other party's name before your team calls
> back? She works it in naturally when there's another party involved.
Turn it on and the question slots in right after the caller's story, as a
*when it comes up* question. Family Law and custom areas that already ask for the
other party don't get a duplicate.
## More than one practice area
She gets their name and number, works out what the call is about, then runs the right
list. You don't have to merge your lists or pick a primary area — keep each one
tuned to that kind of case.
## What to do after you edit
Save, then **call her** and role-play the kind of caller you just changed the list
for. The list reads well on screen and reads differently out loud; two minutes on the
phone catches things no amount of editing will.
## Related topics
- [How to build an AI receptionist and intake system](/guides/build-an-ai-receptionist.md)
- [What is Lawtte Studio?](/studio/overview.md)
- [Studio FAQ](/studio/faq.md)
- [Create your AI receptionist](/studio/create-your-receptionist.md)
- [Test her, then go live](/studio/test-and-go-live.md)