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Your agents should look like your firm, not like a robot. This page covers where their emails come from, and how to get numbers that show your name. All of it lives in Agents → Settings → Channels and Settings → Phone numbers.

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Email

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Your Lawtte address, ready on day one

Every firm gets a sending address the moment it signs up, with nothing to connect:
It’s listed in your inboxes as Your default line. You choose the name people see and where replies go, for example your intake inbox.
This address can send but can’t read. Follow-up agents need to see whether someone replied, so they run in an inbox you connect (below).

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Connect your own inbox

For follow-ups that reply inside your own email threads, connect the inbox the emails go out from:
1

Open Agents → Settings → Channels

Under Email, press Connect an inbox.
2

Pick your provider

Connect Microsoft 365 or Connect Google, and sign in.
3

Turn on Send and Listen

Send from lets agents reply as that inbox. Listen to lets them see replies, so they stop when someone answers.
4

Set a default (optional)

Set as default makes templates and the Agent Builder pick this inbox first.
Replies from your agents show up in that inbox’s Sent folder, in the same thread, just like you wrote them. You can disconnect an inbox at any time.
Using Google Workspace or Microsoft 365 across the firm? Lawtte can connect inboxes for the whole firm at once, so teammates don’t each sign in. Ask your Lawtte account team.

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Phone numbers

Open Settings → Phone numbers to see every number, what it’s used for, whether it can text, and what people see on caller ID.

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Branded caller ID

A branded number shows your firm’s name when it calls, instead of just digits, so people can see who’s calling before they pick up.
1

Request it

Next to a number, press Request branding. Or press Request a new number, choose an area code if you want one, and enter your Caller ID name.
2

Choose the name

Up to 15 characters, letters, numbers and spaces only. For example, OCONNOR LAW.
3

We set it up

The Lawtte team sets it up, usually within a business day. The number then shows Branded · YOUR NAME in the list.
Connected to Claude or Grok Bot? Just ask: “Get us a new number with OUR FIRM on caller ID.” It sends the same request.

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Texts that come from your firm

Texting numbers are either branded or not branded, and you’ll see which next to each one in Agents → Settings → Channels. To get branded texting, ask your Lawtte account team. We register your firm with the carriers (10DLC), and texting from that registration starts once it’s approved.

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Getting a number

  • Studio accounts: your receptionist’s number comes with calling and texting. Texting from a new US number starts within minutes, once the carriers add it.
  • Firms Lawtte manages: press Request a new number on Settings → Phone numbers. Call agents call from your default calling number, which you set in Agents → Settings → Channels.
Every number follows your Do Not Call list and text opt-outs, whichever agent uses it.