50 calls per day
Per firm, resetting at UTC midnight. The 51st is refused.
One call per number every 2 hours
A repeat inside the window is refused, so nobody gets called twice in a row.
8:00 a.m. – 9:00 p.m., both time zones
Inside the window for the recipient (from their area code) and for your firm
(your receptionist’s office time zone). Unknown recipient zone means no call.
Three-minute ceiling
The objective agent is capped at 180 seconds per call.
Calling hours
A call goes out only when it is between 8:00 a.m. and 9:00 p.m. in the recipient’s local time, worked out from the number’s area code, and also in your firm’s time zone (the one set for your receptionist’s office hours). If your firm’s time zone isn’t set, only the recipient’s time applies. A refusal says when the next allowed time is, in the recipient’s local time — for example “Next allowed: Tue 8:00am Pacific.”Who can be called
Everyplace_call (and check_call) states who the person is and confirms two
facts. Lawtte refuses the call otherwise.
What a call brief can’t contain
objective and context are refused if they contain a Social Security number, a
card or bank account number, a date of birth, a password or one-time code, or
health information such as a diagnosis, prescription, test result or medical record
number. The check is narrow on purpose: the accident, the injury, ongoing or
finished treatment and medical bills are all fine. Refused text is never logged.
Do Not Call
If someone asks not to be contacted, the agent acknowledges it and ends the call politely, the number is added to your firm’s Do Not Call list, and the call’s summary says so. Nothing in Lawtte dials a listed number again — and if the list cannot be read, the call is refused rather than risked. Add or remove numbers by hand in Settings → Do Not Contact.Disclosure and scope
Every connector call opens with the same fixed line, built by Lawtte’s server from your firm’s name and your receptionist’s name: “Hi, this is , a virtual assistant calling on behalf of . This call is recorded.” It is spoken before the agent reads the objective, and nothing inobjective or context can change or remove it; a brief that asks the agent to
hide that it is an AI, or to pose as a person, is refused.
The agent does not give legal advice. Asked a substantive legal question, it tells a
client “Your attorney will call you about that” (and anyone else that an attorney
from the firm will call). On voicemail it leaves a short message with the firm name
and a callback number — unless a saved outbound agent is set to hang up at voicemail.
Spam labeling
Minutes
Connector calls use your Studio minutes, the same as a call to her phone line.check_call uses none — it runs every check and dials nothing.