Connector tools by side
Inbound: set up and run the receptionist
get_onboarding_questions, list_voices, create_receptionist_draft,
update_receptionist_draft, get_receptionist_draft, then
create_activation_link and get_activation_status.Outbound: place calls
place_call and check_call; saved agents with list_outbound_agents,
create_outbound_agent, update_outbound_agent and archive_outbound_agent;
first-time setup with get_calling_setup_status and set_up_calling.list_calls, get_call and get_transcript cover both: each call says whether it
was inbound or outbound. See connector tools for each tool’s inputs and
results.
What they share
Both use your firm’s Lawtte number, and both use your firm’s details: practice areas, office hours, address, website, attorneys, the area you serve, your fee policy and your notes. You keep those in one place, your receptionist’s settings. Outbound calls read them fresh on every call, so an adjuster who asks “what are your hours?” gets today’s answer. Otherwise they’re independent. Changing your receptionist’s greeting or intake questions places no calls. Saving or running an outbound agent doesn’t change how your incoming calls are answered.Asking Claude for the right one
“Set up an AI receptionist for my PI firm” — inbound
“Set up an AI receptionist for my PI firm” — inbound
Claude asks the setup questions, saves a receptionist draft, and gives you the
activation link. Nothing answers your phone until you activate it on Lawtte’s site.
“Call the adjuster and confirm they got the demand” — outbound
“Call the adjuster and confirm they got the demand” — outbound
Claude shows you the name, number and purpose, asks you to confirm the person
agreed to be called, checks the call, and places it. It opens by introducing itself by name as a
virtual assistant calling for your firm and saying the call is recorded.
“Save that as an agent so I can reuse it” — outbound
“Save that as an agent so I can reuse it” — outbound
Claude saves a saved outbound agent with
{{placeholders}} for the details
that change, like {{claim_number}}. Next time: “run the adjuster follow-up for
Pat Lee’s claim 88-123.”“Who called us this week?” — inbound results
“Who called us this week?” — inbound results
Claude lists the calls your receptionist answered (
direction: "inbound") with a
summary of each.